On the OPTIONS tab, select Standard Replacement and hit NEXT. On the WARRANTY tab, select Manual Entry and fill out the information needed and click Next.ĥ. Register first at Once you’re registered select “Create Order”. If the product is still under warranty, we can then create an RMA order. Here is my faulty hard drive still “ In Warranty” status.Ĥ. Then let’s check if the product is still under the warranty period:ģ. Use SeaTools to check the status of your hard drive. First make sure the drive is really faulty. Ship your product to Seagate via LBC or your courier of choice.Make sure it is faulty and under warranty period.How to replace the defective product? Here’s an overview. I have returned two hard drives, a Maxtor and a Seagate Portable External Hard Drive. Fortunately, we have the return merchandise authorization or RMA which replaces our faulty/defective product if it is still under the warranty period. I have a 1TB external hard drive that lapsed the 1 year store warranty and I thought I was done for. In case the hard drive fails during that period – you can return it to the store and they’ll have it checked and replaced. When we buy from a store, they generally give us 1 year store warranty. My first ever hard drive was a 250GB Seagate Barracuda back in 2008 which lasted until 2014! Fast forward to 2018, I now have Seagate external hard drives. Some 10 years ago, I asked my computer technician friend which hard drive to buy and he said Seagate is the best.
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